Urban Streetwear/Timeless Streetwear

DEFINEroots.com Clothing Brands

 
Urban Artwork/Hip Hop Graffiti

 
 
 
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PHONE- (949)892-5231

Return Policy

  • Full refunds are given for unworn/unwashed items returned within 20 days of the purchase date and will be credited in the same form as the original payment type. Items must be returned with all original clothing tags plus the original receipt for a full refund.
  • The original shipping and handling charges are not refundable.
  • All sales are final on CD's/Plugs and VINTAGE RESELL items.
  • There will be a 25% restocking fee for items returned with missing tags, or obvious wear to the item.
  • Exchanges are not given, if you want to change a product (within 20 days) then send it back and you will receive store credit to buy the new product, or a full refund whichever you prefer.
  • FOR A RETURN ADDRESS, GO TO THE BRANDS PRODUCT PAGE THEN CLICK ABOUT/CUSTOMER SERVICE

 

Shoe Return Policy

We accept returns on all shoes 20 days from the date of purchase. All returns must come with the original shoe box. There will be a 20% fee for items which are returned with obvious wear or when the footwear packaging is damaged.

Shoes CAN be returned if...

  • shoes/box are in original condition
  • they have not been worn
  • received the shoe with a defect

Shoes CAN NOT be returned if...

  • signs of wear on the shoes

 

RETURN INSTRUCTIONS (PLEASE FOLLOW THESE 3 STEPS TO GET FULL REFUND)
 
STEP 1- EMAIL us at returns@defineroots.comwith your order number (found on packing slip or order confirmation email) to notify us of the return.
 
STEP 2- Include the following with returned products: original receipt (packing slip), and a note if it is an Exchange for store credit or you would like a full refund 
 
STEP 3- FOR A RETURN ADDRESS, GO TO THE BRANDS PRODUCT PAGE THEN CLICK ABOUT/CUSTOMER SERVICE
 
 
 
 
 
 
 
 
 
 
 
 
Customer Service- returns@DEFINEroots.com

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