Return Policy
- Full refunds are given for unworn/unwashed items returned within 20 days of the purchase date and will be credited in the same form as the original payment type. Items must be returned with all original clothing tags plus the original receipt for a full refund.
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The original shipping and handling charges are not refundable.
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All sales are final on CD's/Plugs and VINTAGE RESELL items.
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There will be a 25% restocking fee for items returned with missing tags, or obvious wear to the item.
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Exchanges are not given, if you want to change a product (within 20 days) then send it back and you will receive store credit to buy the new product, or a full refund whichever you prefer.
- FOR A RETURN ADDRESS, GO TO THE BRANDS PRODUCT PAGE THEN CLICK ABOUT/CUSTOMER SERVICE
Shoe Return Policy
We accept returns on all shoes 20 days from the date of purchase. All returns must come with the original shoe box. There will be a 20% fee for items which are returned with obvious wear or when the footwear packaging is damaged.
Shoes CAN be returned if...
Shoes CAN NOT be returned if...
- signs of wear on the shoes
RETURN INSTRUCTIONS
STEP 1- EMAIL us at returns@defineroots.com with your order number (found on packing slip or order confirmation email) to notify us of the return.
STEP 2- Include the following with returned products: original receipt (packing slip), and a note if it is an Exchange for store credit or a full refund you would like
STEP 3- FOR A RETURN ADDRESS, GO TO THE BRANDS PRODUCT PAGE THEN CLICK ABOUT/CUSTOMER SERVICE
Shipping Policy
DEFINEroots.com shipping methods include...
Click here for prices.
USPS- Within the United States
USPS Priority Mail (2-3 business days from shipment date)
USPS Express Mail (Overnight from shipment)
USPS- Canada
USPS Priority Mail International (6-10 business days from shipment date)
USPS- International Shipping
USPS Priority Mail Internaional (6-10 business days from shipment date)
Privacy Policy
DEFINEroots.com respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to. This website protects any confidential information sent from your computer to ours 24/7 by encrypting that information using a Secure Sockets Layer protocol (SSL) Certificate with an encryption key length of 128-bits.
Taxes
Since we are a California based company, sales tax will be charged to transactions made within California only.
(Sorry, but the man is in charge of this one)
We accept ...
Customer Service
For any other questions or comments please email us at info@DEFINEroots.com.